Shipping Policy

Domestic Shipping Policy

All orders are processed within 2-3 business days. Shipping charges for your order will be calculated and displayed at checkout. Overnight delivery is only available for orders with delivery addresses within the continental United States. Delivery delays can occasionally occur.

Shipment MethodEstimated Delivery TimeShipment Cost
Standard3-5 business daysFree
ExpeditedCall or EmailTBD

Shipment To P.O. Boxes Or APO/FPO Addresses

Cardio Sumo ships to addresses within the U.S.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Cardio Sumo is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Cardio Sumo is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the U.S.

Refund Policy

An item is "not as described" if it is materially different from the item description or preview. If it turns out the item is "not as described" you will be entitled to a refund.

If an item doesn't work the way it should and can't easily be fixed you are entitled to a refund of the item. This includes situations where the item has a problem that would have stopped you from buying it if you'd known about the problem in the first place.

If an item contains a security vulnerability and can't easily be fixed you are entitled to a refund of the item.

We want happy customers. Generally, if you want to return something for a refund, we will make it happen for you.

Return Policy

PLEASE NOTE: This return policy is strictly for retail customers only. This does not apply to wholesale, distribution, sub-distribution, or re-sale customers.

Cardio Sumo is pleased to offer a 30-Day Money Back Guarantee in order to ensure customer satisfaction. If we have made a mistake with your order, or if you have received damaged or defective merchandise, please call us immediately at (904) 800-9439. If you have ordered the incorrect item or need to return an item otherwise, please read below for our 30-Day Return Policy.

30-Day Return Policy

Cardio Sumo may issue a refund or credit on most items returned within 30 days of delivery. Items you wish to return MUST be unused and in their original packaging. If you would like to return a product, please call us at (904) 800-9439 or email admin@cardiosumo.com to obtain a Return Material Authorization (RMA) form and number. Once you receive this RMA form/number, please include a copy with your return, to ensure your return is received properly. Any items returned to Cardio Sumo without an RMA will incur a 15% restocking fee.

Non-Returnable Items

Items which will not be accepted under this return policy include:

  • Opened or Damaged Electrode Pads
  • Opened or Used Batteries
  • Opened Rescue Kits, CPR Masks/Barriers

If you wish to return an Automated External Defibrillator (AED) or training unit, the price of opened or used electrode pads and/or batteries which are in non-resalable condition will be deducted from the total refund.

All shipping and insurance costs incurred on returned items are to be handled by the customer. Cardio Sumo is not responsible for returns that are lost or damaged during shipping, so please ensure you use a reliable carrier when sending your return.